1. Are your products authentic?
Yes. All gold, silver, platinum, and rare coin products sold by Marcus are verified for authenticity and sourced from reputable mints and suppliers.

2. Do you guarantee product quality?
Absolutely. Every item is inspected before shipment to ensure it meets listed specifications for weight, purity, and condition.

3. Do I need an account to place an order?
You can browse freely, but creating an account allows you to track orders, manage payments, and access exclusive offers.

4. Can I cancel or modify my order?
Orders may be modified or canceled before payment confirmation. Due to market price fluctuations, confirmed orders may be subject to our market loss policy.

 

1. What payment methods do you accept?
We accept bank wire, ACH/direct deposit, debit/credit cards, and other approved payment methods.

2. Is there a price difference between payment methods?
Some payment methods may include processing fees. Wire and ACH payments typically offer the best pricing.

3. When is my payment due?
Payment is required within the timeframe specified at checkout to lock in your order price.

4. Is my payment information secure?
Yes. We use secure encryption and trusted payment gateways to protect your data.

 

1. Is shipping insured?
Yes. All shipments are fully insured until they are safely delivered to you.

2. How long does shipping take?
Delivery times vary depending on product availability and payment method but typically range from 2–7 business days after payment clears.

3. How is my package discreetly shipped?
Orders are packaged securely and shipped in discreet packaging with no indication of contents.

4. Do you ship internationally?
Shipping availability depends on location. Please contact us for international order inquiries.

 

1. How are your prices determined?
Our pricing is based on live precious metals spot prices plus a competitive premium.

2. Do prices change in real time?
Yes. Prices fluctuate with the global metals market and may update throughout the day.

3. When is my price locked in?
Your price is locked once your order is confirmed and payment terms are met within the required timeframe.

4. What happens if the market price changes after I order?
Once your price is locked and payment is confirmed, market changes will not affect your order.

 

1. What items do you buy?
We purchase gold, silver, platinum bullion, coins, bars, jewelry, and select rare coins.

2. How do I get a quote?
Submit your item details online or contact us directly for a live market-based quote.

3. How are selling prices calculated?
Offers are based on live spot prices, metal weight, purity, and current market demand.

4. How quickly will I be paid?
Payments are issued promptly once your items are received, verified, and accepted.

 

1. What is a Precious Metals IRA?
A Precious Metals IRA allows you to hold physical gold and silver within a self-directed retirement account.

2. What metals qualify for an IRA?
Only IRS-approved gold, silver, platinum, and palladium products meeting purity standards are eligible.

3. Can I store IRA metals at home?
No. IRS regulations require metals to be stored in an approved depository.

4. How do I start a Precious Metals IRA?
Contact us to discuss eligible products and we can guide you through working with a qualified IRA custodian.

 

1. Do you offer bulk discounts?
Yes. Volume pricing may be available on qualifying large orders.

2. How can I track my order?
Tracking details are provided once your order ships.

3. Do you charge sales tax?
Sales tax depends on your shipping state and applicable laws.

4. How can I contact customer support?
You can reach our support team via email, phone, live chat or the contact form on our website.