At Marcus Metals (“Marcus,” “we,” “us,” or “our”), we are committed to providing authentic precious metals, coins, jewelry, collectibles, and related products. Due to the nature of these products, including market fluctuations, limited availability, uniqueness, and custom orders, most purchases are final and are not eligible for return, cancellation, or refund.

Please carefully review your order, product description, specifications, quantity, and price before completing your purchase.

1. All Sales Are Final

All sales are final unless otherwise expressly stated in this policy or approved by Marcus in writing.

Due to the nature of our products and fluctuations in precious-metal and collectible markets, we generally do not accept returns or provide refunds because a customer changes their mind, no longer wants the product, finds a lower price elsewhere, or is dissatisfied with a change in the market value of the purchased product.

The following products are generally non-returnable and non-refundable:

  • Gold, silver, platinum, palladium, and other precious-metal products
  • Gold and silver bars
  • Bullion products
  • Coins and collectible coins
  • Rare or numismatic coins
  • Silver and gold rounds
  • Antique and vintage items
  • Collectibles
  • Jewelry and precious-metal merchandise
  • Custom or personalized products
  • Special-order products
  • Products marked Final Sale, Non-Returnable, or otherwise identified as ineligible for return
  • Any other products for which the applicable product listing states that returns or refunds are not available

By completing a purchase, you acknowledge and agree to this Refund & Returns Policy.

2. Precious-Metal Market Prices

Prices for precious metals and related products may fluctuate based on market conditions.

Once an order has been placed and accepted, a subsequent decrease in the market value of the product does not create a right to cancel the order or receive a refund.

Similarly, an increase in the market value of a product after purchase does not result in an additional charge to the customer.

Customers are therefore responsible for reviewing the product, quantity, price, and order information before completing a purchase.

3. Order Cancellations

Orders cannot ordinarily be cancelled after they have been accepted or processed.

If you believe you made an error while placing an order, please contact us immediately at:

Email: [email protected]
Phone: +1 201 675 9091

Cancellation requests are not guaranteed and are subject to Marcus’s approval.

If an order has already been processed, shipped, or otherwise committed for fulfillment, Marcus may be unable to cancel the order.

4. Damaged, Incorrect, or Missing Items

Although most products are final sale, Marcus will review claims involving products that:

  • Arrive damaged;
  • Are materially different from the product ordered;
  • Were incorrectly shipped; or
  • Are missing from the shipment.

You must contact us within 48 hours of delivery to report a damaged, incorrect, or missing item.

Please provide:

  • Your order number;
  • Your name and contact information;
  • A description of the issue;
  • Clear photographs of the product;
  • Clear photographs of the shipping box and packaging; and
  • Any other information reasonably requested by Marcus.

Please do not return an item without first contacting us and receiving return instructions.

After reviewing the circumstances, Marcus may, at its discretion and where appropriate, provide a replacement, correction, or refund.

5. Returns Approved by Marcus

Returns are not automatically accepted.

If Marcus determines that a return is appropriate, we will provide specific return instructions.

Any approved return must be sent back in the condition specified by Marcus and may be subject to inspection before a refund or replacement is approved.

Items returned without prior authorization may be refused or returned to the sender.

6. Refunds

If Marcus approves a refund, the refund will generally be issued to the original payment method used for the transaction.

Online payments may be processed through Stripe. Stripe provides payment-processing services, while Marcus determines whether a refund is authorized under this policy.

Once Marcus initiates an approved refund, it may take approximately 5–10 business days for the funds to appear in the customer’s account, depending on the customer’s bank, card issuer, or payment provider.

The time required for a refund to appear in an account or statement is outside Marcus’s control and may vary.

7. Shipping Charges

Original shipping charges are generally non-refundable, unless otherwise determined by Marcus.

If Marcus determines that an item was incorrectly shipped or was damaged due to a fulfillment or shipping issue, we will review the circumstances and determine the appropriate resolution.

8. Exchanges

We do not generally offer exchanges because many of our products are unique, limited, collectible, custom, or subject to changing precious-metal market values.

An exchange may only be considered when Marcus determines that the item received was incorrect, damaged, or affected by a fulfillment error.

9. Payment Disputes and Chargebacks

If you believe there is an issue with your order or payment, please contact Marcus first so that we can investigate the matter and attempt to resolve the issue.

If a customer initiates a payment dispute or chargeback through their card issuer or financial institution, Marcus may provide relevant transaction and order information to the applicable payment processor, card network, or financial institution in response to the dispute.

Such information may include order details, payment records, customer communications, shipping records, tracking information, and delivery confirmation.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be waived under applicable law.

10. How to Contact Us

For questions regarding an order, damaged merchandise, an incorrect shipment, or a potential refund exception, please contact us as soon as possible.

Marcus Metals
Email: [email protected]
Phone: +1 201 675 9091

Return/Correspondence Address:
Marcus Metals
1 Woodbridge Center Dr
Woodbridge, NJ 07095
United States

Please include your order number whenever contacting us regarding an order.

11. Policy Changes

Marcus reserves the right to update or modify this Refund & Returns Policy from time to time. Any updated policy will be posted on this website with the revised “Last Updated” date.

By placing an order with Marcus Metals, you acknowledge that you have read, understood, and agreed to this Refund & Returns Policy.