Last updated: March 10, 2026

At Marcus, we want you to be satisfied with your purchase. If you are not completely happy with your order, our refund and return policy explains how we can help.

Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in the original packaging.

  • You must provide proof of purchase or order number.

Certain items cannot be returned, including:

  • Custom or personalized jewelry

  • Items marked as Final Sale

  • Gift cards

Return Process

To start a return, please contact us at:

Email: jewelrybymarcusllc@gmail.com
Phone: +1 201 675 9091

If your return is approved, we will provide instructions on how to send your item back.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Return Address:
Marcus
1 Woodbridge Center Dr
Woodbridge, NJ 07095
United States

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging.

We will arrange a replacement or refund.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us at jewelrybymarcusllc@gmail.com.